FAQ

Select your Frequently Asked Questions below

  • App User FAQ
  • Clinical Site FAQ

App User

Absolutely!  An encrypted link is established between the Clinical Web Application (CWA) and your mobile device via a 256bit encryption link (the same as internet banking apps). Once the link is established, you create your own passcode, or biometric login details. Information is not stored locally on your device; the app simply lets you ‘view’ your data via this secure connection. If you lose your device, we have the ability to remotely ‘lock’ your data, and create a secure link to another device.

The app is available on both Android and Apple platform and can be downloaded via the verified links on your device app store.

Information is not stored on your device the app simply lets you ‘view’ your data via an established secure connection.  Access to the application is protected behind a secure login with access via password, fingerprint or Face ID recognition. If you lose your phone, simply contact your clinic and they can establish a new connection to your new device.

The app provides a digital platform with many benefits to you as a user, such as access to results, details of past and upcoming appointments and details of your medications. You will still need to attend appointments based on your clinic appointment guidelines.

The information within the app is your data, and you can share with anyone you feel appropriate. Many users use the results data to show other healthcare providers, such as their GP, which prevents duplication of many tests. Other users have reporting using the app to show viral load results to sexual partners.

Clinical Site

An encrypted link is established between the Clinical Web Application (CWA) and the mobile device of users  via a 256bit encryption link (the same as internet banking apps). Once the link is established, access to the application is protected behind a secure login via password, fingerprint or Face ID recognition. Information is stored behind your organisations firewall, with the app acting as a platform to view the data via an established secure connection.

The Clinical Web Application (CWA) can be used to programme local information and frequently asked questions from with the EmERGE app.

Yes, you choose what result data you wish to share. Common data items include viral load, CD4, liver and kidney function, STI results. There is no limit to the amount of data that can be shared.

An Application Programming Link (API) is established, and historic data can be accessed, if available at your site.